FAQ

What is your delivery time?
Within Sweden 2-4 working days. Outside Sweden 5-7 days working days.

Where do I find terms and conditions?
You find them HERE.

How do I contact you?
You can reach us via email: info@kyroridinggear.com

What payment options do you have?
Klarna or PayPal

How is my package delivered?
Delivery to the mailbox via PostNord. Larger packages are delivered to the delivery point.

Why haven't I received an order confirmation?
Check your junk mail, if it's not there, contact us at info@kyroridinggear.com.

How do I make a return?
There are no return slips sent with your shipment.
Email us at info@kyroridinggear.com about your return and we will send a return slip via email.
This only works within Sweden, if you want to make a return from other country you need to solve it 
at your local post office. 

Do you offer free returns?
No, we do not offer free returns, this is to not promote unnecessary purchases considering the environment.

How are returns refunded?
In the same way as the payment was made.

Can I change the size or product?
Yes, but you need to place a separate order for the new size or product and send the other one back to us.

How do I advertise a product?
Email us at info@kyroridinggear.com and state the reason for your complaint. Attach pictures of the item you want to advertise.
You cannot advertise a browband that has lost crystals, we will replace it with new crystals so you can repair it.

How do I measure the correct length of your browband?
You measure the browband straight across, so you don't follow the U-shape of the browband.

Where do I enter my discount code?
You enter your discount code at checkout before purchasing.

How do I unsubscribe from newsletters?
In each newsletter there is a link at the bottom that you can click on.

Can I change my order afterwards?
Yes, if we have not yet had time to pack your order, most things can be resolved.

Can I change my address afterwards?
Yes, if we have not yet shipped your order.

I have lost a crystal on my browband, what do I do?
You contact us by email and tell us your order number and which browband you lost crystals on, add pictures and
then we send new ones free of charge via regular mail.